Acceptable Use Policy

PraiseWall is designed to display genuine customer testimonials. Acceptable use begins with truthful sourcing: a testimonial should come from a real person or organization with a genuine experience of the product, service, event, or interaction being described.

You may invite customers to provide feedback after an interaction. Invitations may be neutral and may explain how the response will be used. You may not pay, discount, gift, or otherwise reward a customer specifically for giving a positive review. A general feedback incentive that is not conditioned on sentiment must still be reviewed against the rules of the platform, jurisdiction, and channel where the feedback appears.

The following uses are prohibited: purchasing reviews, fabricating reviews, impersonating customers, materially editing a testimonial to change its meaning, hiding material context in a misleading way, or knowingly publishing content submitted by someone without the necessary permission.

Moderation is permitted and encouraged for relevance, privacy, safety, formatting, and compliance reasons. Moderation should not turn into manufacturing a favorable customer voice. If a negative but genuine testimonial is appropriate for the wall's stated purpose, removing it solely because it is negative can undermine the authenticity of the collection.

Users are responsible for obtaining permissions needed for names, photographs, video, trademarks, locations, or other identifiable material included in submissions. Personal information should be minimized and handled under the applicable privacy rules.

PraiseWall may remove content or suspend access where use violates this policy, the Terms of Service, applicable law, or the rights of others. Where appropriate, an operator should retain a record explaining a moderation decision.

A report about a suspected purchased or fabricated review should include enough context for an administrator to investigate. The operator should avoid public accusations while a report is being reviewed.

The footer statement is intentionally explicit: “PraiseWall displays genuine customer testimonials only. No fake, incentivized, or purchased reviews.”

These rules apply across Pin, Bloom, Garden, and Field. Higher plans add tools; they do not relax the authenticity requirement.

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